Delivery Options
For your convenience, our shipping is managed by trusted subcontractors. These independent delivery professionals operate independently to ensure that your orders are delivered efficiently and reliably. This approach allows us to offer flexible service and expanded coverage, while you continue to receive seamless support from our team throughout the shipping process.
Processing Orders to Shipping
The orders placed and packaged by 6 pm of the warehouse, retail store, or production site local time will be processed for shipping the same day. The orders placed and packaged after that time will be processed for shipping the next business day.
Shipping Condition
When an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. We use a third-party shipping agent to ensure the delivery of your purchased products.
Regardless of the effort we put in to meet all delivery deadlines, we do not warrant the delays may not happen because of postal/carrier delays, logistics, or bad weather. However, we will keep you updated as much as we can, and you should be able to track your parcel’s progress.
Order Confirmation
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these
terms).
We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We also may require verification of information prior to the acceptance and/or shipment of any order.
Compliance and Availability
The products sold through the Site are intended to comply with Canadian laws and regulations. If you are a non-Canadian-based user, be advised that other countries may have laws, regulatory requirements, and product safety requirements that are different than those in Canada.
Product availability on our Site is not guaranteed as it may be low in stock. If a product is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.
Do You Have Questions?
Need more help? Ask! Our email for customer queries is info@WhiskerTorium.com
We are always happy to help!